Questions, answered
Booking, payment, the day of your tour and cancellations. If something is missing, write to us on WhatsApp.
Booking and payment
How do I know my booking is confirmed?
Right after payment you see a confirmation page and receive an email with your voucher, meeting point, start time and our WhatsApp. No waiting for approval.
Which payment methods do you accept?
Four: credit or debit card through Mercado Pago (charged in Chilean pesos), PayPal (in US dollars at the rate shown before you pay), bank transfer in CLP, USD or EUR, and Pix for travellers from Brazil. Full days and higher tickets can also be reserved now and paid later, up to 72 hours before.
Why are prices in Chilean pesos?
We are a Chilean operator and charge in CLP. The currency menu shows an approximate conversion to USD, EUR or BRL; your bank sets the final exchange rate.
What is the minimum to book, and does the tour always run?
Bookings are taken from 1 person on walking tours and from 2 people on experiences with transport. Each experience shows its minimum to run on its page. If a departure does not reach it, we let you know in advance and you choose: another date at no cost, switch to private paying the difference, or a full refund.
Can I book a private tour or a large group?
Yes. Write to us on WhatsApp with the date, group size and the tour you like, and we will send you a quote.
On the day
Where do we meet?
Each experience shows its meeting point with a photo, the address, how to get there and the time to be there, and you also get it in your voucher. Walking tours start next to a metro station; tours with transport leave from the MUT (Mercado Urbano Tobalaba), next to Tobalaba metro. Hotel pickup can be added when booking.
In which language is the tour?
You choose English, Spanish or Portuguese when you book. All our guides speak the three languages.
Are tips included?
No. Tips are optional and always appreciated by the guides.
Can children join?
Most walking tours welcome all ages. Tours with alcohol are 18+, the copper workshop and adventure day are 12+, and diving is 15+ with certification. The age is listed on every tour.
Changes and cancellations
What is the cancellation policy?
Free cancellation up to 24 hours before the start (48 hours for full-day tours and winery experiences). After that, and for no-shows, we cannot refund.
How do I cancel or change the date?
Reply to your confirmation email or write on WhatsApp with your booking reference. Refunds go back to the original payment method.
What if the weather is bad?
Walking tours run with light rain. For paragliding, rafting and diving, if conditions are unsafe we move you to another date or refund you in full.
Still have a question?
The team answers on WhatsApp every day, usually within the hour during Chilean daytime.
+56 9 9923 9310