Privacy policy

Who is responsible for your data

Original Chile, Santiago, Chile, is responsible for the processing of your personal data. Contact for any privacy matter: contact@originalchile.com. We apply Chilean Law 19,628 and Law 21,719 on the protection of personal data (in force from 1 December 2026) and, for travellers from the European Union, the principles of the GDPR.

What we collect

When you book or write to us we collect your name, email, phone or WhatsApp, country of residence, tour language, the notes you choose to give us (for example dietary restrictions) and the details of your booking. Payment details are processed by Mercado Pago or PayPal; we only receive the payment status and a transaction reference. If you pay by bank transfer, we keep the receipt you upload and the transfer details shown by our bank. For security we record technical data such as the IP address of each request.

Health information you share (allergies, medical conditions, mobility) is sensitive data: we use it only, with your consent, to run your tour safely.

Why we use it and on what basis

• To confirm and run your tour and contact you before and during the day (performance of the contract).
• To process payments, refunds and accounting and tax duties (legal obligation).
• To protect the website and prevent fraud (legitimate interest).
• To answer your messages, and to tell you when a tour you asked about opens (your consent, which you can withdraw at any time).

We do not sell your data or send advertising without your consent, and we do not make automated decisions about you.

Who we share it with

Only with the people and providers needed for your booking: your guide, the venue or operator of the experience when relevant (for example the winery or the dive school), our payment providers (Mercado Pago, PayPal), and our email (Google Workspace) and hosting providers. They act on our instructions or under their own privacy policies for payments.

International transfers

Some of these providers store data outside Chile (for example in the United States). We only use established providers that offer adequate safeguards for your data.

How long we keep it

Booking records are kept for 6 years, as required by Chilean tax and accounting rules. Contact messages and “notify me” requests are deleted within 24 months, and security logs within 12 months.

Your rights

You can ask for access, rectification, erasure, objection, portability and blocking of your data, and withdraw your consent, free of charge, by writing to contact@originalchile.com. We reply within the legal deadline (30 calendar days, extendable once in justified cases). If you are not satisfied, you can go to Chile’s Personal Data Protection Agency (Agencia de Protección de Datos Personales).

Security

The site runs over HTTPS, booking data is stored outside the public web folder with restricted access, and card details never reach our servers.

Cookies and local storage

This site does not use advertising or tracking cookies. We save in your browser the currency you chose so it stays the same between pages. The booking back-office uses a session cookie for staff only. Interactive maps are loaded from OpenFreeMap (OpenStreetMap data), which receives your IP address to deliver the map tiles.

Changes

We may update this policy; the date at the top shows the latest version.